As anyone who has tried to coordinate care for a loved one can tell you, health and aging systems often make it difficult to find accurate information and feel confident that you are making the right decisions.
Inspired by years of personal and professional caregiving, in 2015 Jacqueline Boyd founded The Care Plan. The goal was to provide 1-on-1 services to individuals and families in need of trustworthy and compassionate care navigation. Jacqueline had gained intimate knowledge of how to best advocate through her experiences as a Certified Nursing Assistant, a social worker, and a home care administrator. She also had observed that while aging is challenging for most people, historically marginalized communities experienced invisibility and a lack of resources that needed to be addressed. As a long-time advocate for LGBTQ+ and black and brown communities, Jacqueline knew The Care Plan had to be grounded in intersectionality and inclusivity. Pairing her knowledge of aging with her years of LGBTQ+ activism, Jacqueline created The Care Plan vision of health and aging on your terms.
Over time, as clients began to share the difference that having an advocate by their side made, The Care Plan grew. We’ve since built a multi-generational, interdisciplinary team of knowledgeable Care Navigators who strive to ensure quality of life for our clients. We have diverse professional backgrounds in nursing, social work, occupational therapy and more. We care deeply about the wellness of our clients and strive to be of comfort to them. We work as a team to find tailored solutions for complex situations.
You might be wondering how or why a care navigation company would provide organizational training and facilitation services. For our team, it has been an organic journey. Jacqueline started by speaking and educating her fellow social workers and nursing community and soon began having opportunities to consult on LGBTQ+ and older adult projects and program design. This area of the business has grown as we’ve leveraged our culture of care to support our non-profit, corporate, and healthcare clients.
Now, The Care Plan continues to provide excellent advising and support to our care navigation clients, while expanding our commitment to equitable care for all on a larger scale through our consulting services. Thank you for spreading the word about The Care Plan, and for collaborating with us to build better care for you, your loved ones, and our shared communities.
Our job is to provide the advice, tools, and comprehensive plan to foster client control and successful navigation of available systems of health and aging. The Care Plan fosters client decision-making and the ability to successfully advocate for outcomes of their design.
We recognize the homophobia and transphobia that is so often a part of the lived experience LGBTQ+ individuals within healthcare and aging systems. We value and work toward the creation of more intentional resources for aging and ill people within the LGBTQ+ community. We embrace disability justice and trauma informed care frameworks.
We nourish the soil that nourishes us. This means we view contributors as internal clients and strive to create a healing, person centered environment with meaningful work. We believe that our communities bring incredible traditions and strategies of resilience and that their networks and resources should be leveraged for their best good. We think outside the box and care for ourselves while caring for others.
We value the lives and care of all individuals and utilize a portion of our revenue to subsidize The Care Plan resources for LGBTQ+ clients.
The Care Plan believes in the initiative, talents and future of our contributors. We foster a culture of appreciation, individual leadership, and entrepreneurship. This culture of appreciation is extended to our clients and community partners
We believe that our communities bring incredible traditions and strategies for resilience, transformation and healing. When we intentionally pool those resources in the pursuit of mutual care, all of our wellness can be attended to.
CARE NAVIGATION CLIENT